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Harold Ellis

Learning Partner Business Development Manager

Learn with Cisco

Harold Ellis is a Project/Program Management Professional and Certified Cisco Sales Expert with 20 years of experience generating revenue, managing budgets, and analytically, personally, and effectively leading teams to achieve goals and deadlines.

May 5, 2026

LEARN WITH CISCO

Designing a Proactive Customer Journey

5 min read

Proactive customer engagement isn’t about complex systems—it’s about anticipating customer needs and delivering timely, relevant communication through the right channels.